How to request review and deletion of data held through Sistem.KS, including connected Facebook and Instagram messaging data.
This text reflects the current implementation and remains under legal review. The data-processing agreement and international-transfer terms must be completed before use with EEA customer data.
To request a review, email info.sistemks@gmail.com with the subject Data deletion request. Explain whether you are a workspace owner or staff member, or a customer who contacted a business using Sistem.KS. Sending an email does not automatically erase data or confirm that deletion has been completed.
Provide only the information reasonably needed to find the records: the business or workspace name, your account email if applicable, the relevant Facebook Page or Instagram username or profile link, and an approximate conversation or booking date. Explain which account, conversation, contact or appointment records your request concerns. If you are a business's customer, you can contact that business first or identify it in your request.
Do not send passwords, access tokens, sign-in or security codes, payment-card details, or full identity documents in the initial email. Additional verification, if needed, should be proportionate to the request.
Before deletion can be assessed, the requester's identity and authority need to be verified and the relevant records located. This may require confirmation through the account or business concerned. An email address alone is not authority to obtain or delete another person's data. Where a business controls the customer records, its authorization and instructions are needed to assess the request.
Depending on the request and the records held, review can cover connected account and provider identifiers, contact details, conversation messages, delivery records and related client or appointment information. The applicable scope, retained records and any further steps need to be established during review.
Legal or security obligations, audit records, active disputes, backups and third-party processing can affect deletion. Timing depends on verification, the request scope and the applicable retention and provider requirements. Review needs to establish what can be deleted, what must remain and why; sending a request is not confirmation of removal from every copy.
Using available disconnect controls or withdrawing an app's permissions through Meta changes authorization for future connection use. It does not by itself erase data already stored in Sistem.KS, linked appointments or client records. A provider request already transmitted cannot be recalled by disconnecting.
This request process concerns data handled through Sistem.KS. It does not itself delete a Facebook or Instagram account or messages retained independently by Meta, another person or the business. Their own controls, responsibilities and retention rules also apply.
